As most businesses MTM Communications began out of a need. During the operations of another business we found our employees simply sitting by the phone waiting for it to ring. We needed something for them to do during our slack time. So in 1980 we started our answering service business. After only a few months of knocking on doors we had our first 20 accounts. All the phone calls at that time were answered "Hello may I help you?". It wasn't long before we found ourselves needing the right type of equipment so we could be more efficient. Only 4 months after beginning we bought our first call center equipment. Thus began our efforts to always have the right equipment to do the job.
In 1981 we bought our first PC the computer age had begun for us. By 1984 we had over 100 accounts and the need for more sophisticated equipment. This is when we made our first major purchase of computer based call center equipment. Simply by offering the newest advances of technology we quickly grew to 170 accounts by 1985.
In 1987 we moved to the office building at 436 Ivy Street Junction City, Oregon. It was also at this time that we closed our other business and devoted ourselves full time to the answering service. In 1990 we made our second major purchase of a fully integrated paperless system, this new system offered many automated activities which have allowed us to keep our cost down. Keeping up with the latest state of the art features has always been among our biggest goals. In 1991 we were the first in the area to offer full-featured Voice Mail. In 1992 with 300 accounts of our own we purchased Fastline Communications, an answering service in Eugene that had 200 accounts.
In 1994 we were finding ourselves very cramped in our 800 square foot office space. So in 1995 we began construction on our new building at 325 Holly Street in Junction City, Oregon. Starting in July of 1995 with over 500 accounts, 8 new operator stations and 2000 square feet of space we moved into our new building. In 1997 we extended our reach of service into Corvallis and Albany and quickly added 100 new accounts from that area. In 1998 we purchased another answering service from the Springfield area, Metro Communications.
With the coming and going of the year 2000 we find ourselves as one of the largest answering services in Oregon. And our goal of keeping up with technology is still right out there in front of us. As the Internet rages on MTM Communications is determined to stay on top of the issues to assist our customers with their communications needs.
In 2006 we moved again in a newly renovated building at 350 Holly Street. We now have 10 in house workstations, with the ability to add as many remote workstations as needed. We have added many redundant systems to our business such as automatic generator and backup servers giving us the ability to stay up when others can’t. Our client base is now national with some international accounts. We continue to keep up in the latest technology so that we can provide our customers with the best services that are available.